FAQs

How do I place an order? 

When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’.  You can review the items in your cart at any time by clicking on the ‘Cart’ link on the top right corner of every page. Once you have reviewed the items in your cart, you can either continue shopping or continue to checkout and place your order. 

 

I’ve just placed an order. Where is my confirmation email?

Please allow up to 24 hours for your confirmation email to be received in your email inbox. Please check your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame you may contact us to confirm your order has been received.

 

I’m unable to place my order. What do I do? 

If an error message keeps occurring in your check out process, please contact us.

 

Did you receive the order I just placed?

After you place your order, a confirmation email will be sent to your email address. We receive your order immediately and start to process it the same day.

 

Can I cancel/make changes to the order I just placed?

You may make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must contact us immediately with your change/cancellation request.

 

Do you have a size chart?

We have a size guide for you to follow, but if you have specific questions about an item, please let us know!

 

Can I cancel my order without being charged?

All orders that have been cancelled before being shipped will be refunded to your credit card. Unfortunately, we are not able to cancel an order after it has already been shipped.

 

Where is my order? I have not received it yet?

For domestic orders, please allow 2-4 business days from the date of shipment.

For international orders, please order from our Etsy.

Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing. 

 

The tracking number for my number isn’t showing any tracking updates. Where is it? 

Please allow at least 24 hours for your tracking to update. Contact your local post office for further details if tracking is not available online. 

 

What if the item I am interested in is sold out in my size?

Most of our items sell out and we do not restock them. Instead, we put up new styles! So get it while you can!

 

Can I return a sale item?

There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only. 

 

Can I purchase your items in store? 

Indigo Tide is an online boutique for now! But we do have select items selling in stores.

Succulent, Thousand Oaks, CA 

Rogue Wave Surf Boutique, Boca Raton, FL